Bluworld HOMelements Fountains and Fireplaces Shipping Information
Bluworld HOMelements Shipping Information Page
All orders ship from our warehouse in Orlando, Florida.
Please note we are unable to ship certain items such as “Nu-Flame Ethanol Fuel” to Alaska, Hawaii, APO/FPO Addresses, PO Boxes, US Protectorates, Canada and other International locations.
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
*Some exclusions apply including deliveries outside the lower 48 states, the continental U.S., US Protectorates, Canada and other International locations. A freight quote will be required prior to ordering. You may call or email us at firstname.lastname@example.org for a free shipping quote.
Types of Shipping
We offer three methods of shipping: Small Parcel, Curbside Truck Delivery, and White Glove.
Small Parcel - We will ship smaller, lighter items via UPS, or USPS. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person.
Curbside Truck Delivery - A freight carrier delivers this item. We call this delivery “Curbside” because you'll need to move the package into your residence yourself. These deliveries arrive strapped and wrapped on a pallet. Keep in mind that products that ship this method are either too large or heavy to ship with a small parcel carrier like UPS, so you may require the assistance of a friend or family member at delivery.
All of Curbside Delivery providers require a time window for delivery, which will be communicated either by phone or e-mail. Most truck delivery companies offer appointment windows between 8:00 A.M. and 5:00 P.M., Monday through Friday
Lift gate Services - Our delivery service partners will use a machine called a lift gate to bring the items to the ground for you. This service is offered free.
White Glove Freight - You may select White Glove delivery for an additional fee. Many large, heavy or fragile items can be delivered by a white glove freight carrier to ensure the safest and most convenient delivery.
This service does not include the setup or installation of any fountain or fireplace.
This service includes inside placement of item, unpacking, and the removal of any packing material. A local delivery agent will call you directly to schedule an appointment that is convenient for you. Delivery times are typically scheduled around a 4 hour window.
The service does not include the moving or removal of any existing furniture. Please make sure that your area is cleared before delivery personnel arrive. Delivery does not include the set-up of item purchased, re-installation of any electrical equipment, home electronics, electrical, or plumbing hookup.
White Glove Delivery to Canada.
Handling and Shipping Times
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Orders are processed within 48 business hours of receipt. For example; If you place an order on Friday your order will be processed by the following Tuesday.
All our products (even our largest fountains!) ship Free Ground Service in the lower 48 states. Orders ship out of our warehouse as each order is processed.
In-Stock items take up to 5 days to ship once the order is received. Transit times for UPS is 1-6 Business days.
In-stock items that require special handling such as our Classic Quarry Line typically ship within 7 business days after your order is received. Larger items that are too large to ship UPS are shipped LTL (less that a truck load) by a professional trucking company. Transit times for LTL Curbside Delivery is 2-6 business days.
Custom Options such as: Personalized Logo items, Stone Selection, Auto Fill/Drain and UV sterilizers require up to 4 weeks before shipping. Transit time is dependent upon delivery method.
"In-stock" items are defined as products that are ready to ship requiring no additional handling or customizing; such as a logo, special powder coat color or UV Sterilizer, etc...
You may have your In-Stock order "Expedited" moving it to priority status. This "Expedite Fee" is 10% of the item price. Priority status means your order will ship within 24 business hours of your order being received. Please note: The "Expedite Fee" does not change how the product ships.
If you need your order shipped faster than ground:
For those in-stock items that can be shipped by UPS you may consider selecting: 3 Day Select, 2nd Day Air or Next Day delivery provided the item is eligible to ship*. We can provide you with a quote for the additional UPS shipping charges. Please call us at 1-888-977-8366 Ext 805 for a quote.
*Larger items will not qualify for UPS expedited delivery service. For an additional fee these LTL (Less than a Truckload) orders can however be shipped with an optional guaranteed delivery date or faster delivery service if required. Ask our sales department to provide you with a quote for additional shipping options.
NOTE: Fuel may not be expedited and may only ship Ground.
When you place your order on-line you have the option to register for an on-line account. Please do so. This account gives you 24/7 access to your order status. The easiest way to check the status of your order or tracking information is directly through your Bluworld HOMelements account on-line. Click here to check the status of your order.
If you do not register at the time you place your order you will not be able to access your order status or tracking information on-line.
When your order ships, you will be notified within 24 hours via e-mail. Included in your e-mail will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
If you place your order over the phone with one of our Bluworld HOMelements representatives they will automatically set up an on-line account for you. You will be provided a unique user name and password to access your orders status.
Please Note: It can take up to 24 hours before tracking information is updated on the shipping carrier's website.
Important Delivery Notes
Shipping Customer agrees that his/her signature or a signature by his/her representative to receive the product(s) or on any order confirmation, invoice, delivery receipt, purchase order, or other sales receipt is presumed to establish customer’s acceptance of these Terms and Conditions.
Customer further agrees to inspect the goods within 48 hours of receipt and to promptly report any shipping damage to Bluworld to determine whether any defects exist which would justify not accepting goods. Any discrepancy, including wrong items or missing items, should be reported immediately.
When your product arrives it is important you inspect it at the time of delivery. Please make certain your inspection is thorough and immediate. We do everything we can to make certain in packing that your products will arrive in good condition unfortunately once it leaves our docks we must rely on you our customers to make certain the unit arrived without shipping damage by way of inspection.
If you find obvious physical damage to the product please REFUSE DELIVERY.
Remember all inspections must be made within 48 hours of receipt and promptly reported to Bluworld HOMelements within the 48 hour time frame.
In the event that the driver is not able to stay on the delivery site during the inspection, write clearly on the sheet the delivery agent asks you to sign "DRIVER WOULD NOT WAIT - PENDING INSPECTION" or if the box has any physical exterior damage or if there is any reason you are concerned with its packaging or delivery, please write, "Possible Product Damage".
Shipping insurance is null and void once your order is delivered and signed for free and clear. Bluworld will not be held responsible in the event of shipping damage once you or your representative sign off on the delivery sheet, therefore agreeing that the shipment was received in good condition unless notated on the delivery receipt.
Although we pride ourselves on the quality of our products, manufacturer defects ma occur. For defective parts or products (where the defect can reasonably be determined by inspection)
the customer must give Bluworld HOMelements notice of the defect in writing within 48 hours of delivery completely describing the nature of the defect. Photographic evidence of the defects is required and speeds up the replacement process. Send manufacturer defect photos to email@example.com. If it is determined that the product indeed has a manufacturer defect the part or product (at Bluworld HOMelements Discretion) will be replaced at no additional cost to you.